In this episode of the Make the Right Calls Podcast, Vice President of Basketball for the Big 12 Conference, Brian Thorton, offers an administrator's perspective on high-stakes basketball officiating. Thorton emphasizes that every call matters and discusses the strong working relationship he has with the John Higgins Basketball Association (JHBA) leadership. He stresses that communication and game management are the most crucial traits for an official, as calls are inevitably missed by human referees operating in real-time. Thorton provides insight into the pressure officials face from technology and social media, and how the conference works with coaches and administrators to manage controversy. Finally, he shares his support for the consortium model as a vital pathway for officials to develop and advance their careers to the highest levels.